Bite-Sized 2.0
With the 2.0 experience in full swing, whether enterprise, Web, mobile, consumer or some combination, contact center businesses appear to have their work cut out for them. The challenge is to figure...
View Article[DING] “…you are now free to use your electronic devices…”
If you travel much through the air, I’m sure you’re familiar with some version of this in-flight announcement that comes over the speaker at about 10,000 feet. It used to be that it was only meant for...
View ArticleThe rise of Consumerized IT
The continued beat down on enterprise IT organizations by their end users to become more Consumer 2.0 friendly is beginning to have an effect! The pressure appears to be loosening the vice grip of...
View ArticleGive thanks to systems administrators
Today is System Administrator Appreciation Day, and as a systems architect I’m acutely aware of all the incredible work they do on a daily basis. I think we can all agree that our lives would be much...
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The power of customer opinion
Did you know that when just 10 percent of the population holds an unshakable belief, their belief will always be adopted by the majority of the society? This finding, by Social Cognitive Networks...
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